Johannesburg – The National Consumer Commission (NCC) has launched an investigation into complaints related to overbooking practices by FlySafair.

The NCC has noted concerns expressed in the media, especially on social media channels, regarding claims of overbooking and/or overselling by FlySafair.

Consequently, the NCC announced on Wednesday, January 8, 2025, that it has initiated an inquiry into FlySafair’s overbooking and/or overselling practices to assess compliance with the Consumer Protection Act 68 of 2008 (CPA), particularly sections 19(2)(a), 22(1)(b), 41(1)(a), 47, and 48(1)(b).

The NCC has reached out to the airline and requested relevant information to kickstart the investigation.

Acting Commissioner Hardin Ratshisusu stated: “Due to the gravity of the allegations, the NCC will prioritize this investigation.”

“Consumers who have been impacted by this matter are encouraged to come forward and provide any information that could assist the investigation.”

FlySafair, which was recently named the most punctual airline in Africa and the Middle East for the second consecutive year by Cirium in their On-Time Performance Review, was not available for comment before this article went to print.

Developing story…